1. Types of Information Collected and How They are Collected
A. Information you provide us: In order to access certain features of our Service, you must register for an account. Registration information you share with us, and that we collect and store, may include, without limitation, your email address and password (such information, collectively 'Required Information'). In addition, if you choose to provide us with other information such as age, credit card information, Facebook ID and password, purpose of travel, visa, official name and other details on the passport, we may collect and use such information to provide you with better Service (such information, collectively 'Selective Information').
B. Information generated and collected when you use our Service: In addition, when you use our Services, we automatically collect information on the type of device you use, IP address, and device-specific identifiers (e.g. MAC address). This type of information is collected passively using various technologies and enables us to serve you more efficiently.
2. Why We Collect Your Information and How it will be Used
We use the information we collect about you in order to make your experience with us more enjoyable. Our use of your information includes the following general purposes:
A. To manage our users: We may use your information for administrative purpose. This includes affirming your intention to use our Service, detecting and preventing identity fraud and other illegal activity, if you are a user under the age of 14, verifying your legal representative's consent to use our Service, and providing individual notices in relation thereto. We may use your information to respond to your requests, provide any individual notifications, and deal with any inquiries or disputes arising in connection with your use of our Services. For tour tourmate services intending to use our Service, we use your information to verify your identity and examine your fitness to provide tour tourmate service experience to our users.
B. To provide you with our Service: We may use your information to provide you with many of our amazing features, including providing content, products and other offerings, processing orders and payments, and verifying necessary information required to use our Services. These include using the Information to book accommodations, flights and the like on behalf of our users.
3. How and with Whom We Share Information
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We use your information only within the purposes set forth in above section 2, and we do not share personal information about you with other people or non-affiliated companies except to provide products or services you've requested, or under the following circumstances:
A. Legal Reasons: In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such case, we will use our best efforts to notify you in advance to the extent possible.
B. With Your Consent: We may share your information with your prior consent.
C. To Third Parties: To provide you with better and more convenient Service, we may share your information with our partners set forth below. In addition to the below listed third parties, we may provide your information in the future to other third parties to provide you with better Service, in which case you will be notified as to the name of the partner, why we intend to provide your information, and the manner and duration during which such information will be provided and handled. Note however that we do not share information to companies that are not related to the provision of the Service to you and will not share such information without your consent. However, by not providing such information, your access to some of our features may be limited.
[Contents: Partner; What we share; Why we share information; Duration]
A: Airline Companies, other transportation companies; Information on your passport; Booking, checking available dates; Until the purpose is satisfied
B: Insurance companies; Name; For insurance; Until the purpose is satisfied
C: Hotels and other accommodation companies; Name; Reservation; Until the purpose is satisfied
D: Credit card companies; Credit card details; Payment, promotion services; Until the purpose is satisfied
E: Local activity companies; Information on your passport; Administrative purposes; Until the purpose is satisfied
D. We may also, in addition to the above, provide your information in the following circumstances or reasons:
we may share aggregated and non-identifiable information we collect and share it with third parties and our affiliates for market research purposes;
to process payment regarding our tourist-tour tourmate service connection service;
to process a bid, event, or award in connection with a promotional activity; or
to take legal actions against a user as may be reasonably determined by the Company.
E. If you are a user who used touristic activity related service, we may use your information to send you promotional notices and advertisements, if you consented to receiving such notices and advertisements.
F. We may provide your information to develop or improve our Service and product. Even in such cases, we will notify you as to the name of the entity being provided with your information, why we intend to provide your information, and the manner and duration during which such information will be provided and handled, and obtain your consent.
In order to efficiently process and handle your information, we currently delegate and may further delegate in the future all or a part of your information to third parties as follows:
[Contents: Name of the Entity; Scope of Delegation; Duration]
A: Inicis; Payment processing; Earlier of the termination of your account or the termination of the delegation agreement
B: KTH API Store; Domestic Text messaging; Earlier of the termination of your account or the termination of the delegation agreement
C: Twilo; Overseas Text messaging; Earlier of the termination of your account or the termination of the delegation agreement
D: Campaign Monitor; Email messaging; Earlier of the termination of your account or the termination of the delegation agreement
5. How Long We will Keep Your Information
Our principal policy is to discard your information promptly once the purpose of collection and use of your personal information have been fulfilled. Notwithstanding, we will retain your Information for a certain period of time as required under the applicable laws and regulations or pursuant to our internal policy for the following purposes before discarding it.
Registration information: for one year, save where, if there is an unsettled financial obligation between you and the Company, until such obligation is settled.
Records on contracts and withdrawal of offers, etc. : for five years
Records on payment and supply of goods, etc.: for five years
Records on customer complaints and resolution of disputes: for three years
Records on marks and advertisements: for six months
6. How We Discard Your Information
Once we determine that certain Information has fulfilled the purpose for which it was collected and are no longer required to be retained, we will discard such Information in the following manners with our Personal Information Manager's approval. Paper records will be either shredded or incinerated, and electronic records will be discarded in an irreversible manner using Low Level Format method or other technical methods.
7. Your and Your Legal Representative's Rights and How You can Enforce Them
A. You may at any time, review or change your Information, or withdraw your consent to our collection and use of your Information. Of course, you may also choose to be unregistered from our Services any time. If you are the parent or guardian of a user under the age of 14, you may withdraw any consent your Underage User had given in the past and request that any Information furnished by the Underage User in the past be provided to you or be amended or deleted. If we are requested by you or your parent or guardian (if you are a user under the age of 14) to amend or delete any Information, and we determine that such Information needs to be amended or deleted, we will promptly take necessary measures to accommodate your request.
8. Automated Information Collection Device
We take the following security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data:
Encryption and Physical Security Measures to Guard against Hacking. We use our utmost efforts to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data through hacking or computer viruses. We regularly back up our data to prepare for any destruction of Information, use the most current computer vaccine programs and apply encryption at the network transfer layer so that personal information can be safely transmitted.
Access Restriction and Security Education. We restrict access to handling Information strictly to only the employee who is responsible for such tasks. We have a separate security code which is changed on a regular basis. In addition, we conduct education sessions to enforce our employees' security awareness.
Please feel free to contact our Information Manager for all your complaints, inquiries, comments or requests concerning your information in connection with our Service. We will endeavor to provide you with a timely and satisfactory response.
[Information Protection Manager]
Name: Chan woo Jung
11. Request for Review of Information
You may at any time request that we provide you the opportunity to review the Information collected from you. We will endeavor to accommodate your request swiftly.
12. Policy Notice
If we need to obtain consent from the parent or guardian of an Underage User regarding the collection, use, and provision of Information to third parties, we will notify such parent or guardian by phone, fax, email, or through the Underage User, or by other reasonable methods so that the parent or guardian may be provided with such notice.